Description
Reviews
Expert Van Lines Moving Company prides itself on professionalism and expertise in the moving industry. With a team of seasoned professionals, we bring years of experience to every move. Our skilled staff is trained to handle the logistics of the moving process with precision, ensuring that your belongings are treated with care and arrive at their destination safely. Expert Van Lines Moving Company has the experience and resources to facilitate both local and long-distance moves. Our goal is to make your transition as smooth as possible, regardless of the distance.
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Customer Name : Jan
Posted at August 14th, 2017 11::08Subject :Delivery On Time
Comment : I requested a quote with several companies and found that Expert Van Lines gave me the best price out there. I booked with them. They walked me through the process and it was a good experience for me. My things were picked up and delivered on time. I am happy with you guys. I recommend them.
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Customer Name : Barbie
Posted at August 10th, 2017 13::08Subject :Excellent Moving Crew
Comment : I would like to thank Expert Van Lines and staff for helping me make this move very easy. I purchased the white glove service. I did not have to move one box. Best buy I have ever made. Delivery was as smooth as pick-up. No complaints, only praises to you guys. I totally will be recommending you guys to all need a moving company.
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Customer Name : Denise Rose
Posted at August 4th, 2017 08::08Subject :Good Service
Comment : All I can say about Expert Van Lines.. uncomplicated, reliable, flexible, skilled, and affordable. All these mentioned qualities were available. The crew were qualified packers packed my sensitive items so carefully that nothing was damaged throughout the entire ride. I was very impress in their attention to details. All stuffs were delivered on time. The crew of professionals labeled each boxes so accurately that I didn’t have to mess up searching any item . Delivery was within the window and they contacted me prior to delivery to schedule a time. I would definitely use them for my future move and recommend them based on my experience to date.
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Customer Name : Kendal Garcia
Posted at August 2nd, 2022 06::08Subject :Lovely company.
Comment : I can nott say enough good things about expert vanlines my friend recommended them and I am so so happy with how everything worked out. They quoted me at hundreds of dollars less then other movers., Kate who set me up on the phone was very friendly, and the movers themselves are fast, courteous, and responsible. Everyone should use them next time they move--you will be very glad you did.
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Customer Name : Sienna Dowd
Posted at July 31st, 2017 08::07Subject :Excellent!
Comment : They were excellent, arrived early, finished early, they were very responsive. They were respectful of my belongings. They did an excellent job. I will be recommending them to my family, friends, and co-worker. Thank you again for an excellent job.
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Customer Name : Polina Snyder
Posted at July 29th, 2017 09::07Subject :Reliable!
Comment : This was the best executed move we ever had. The guys were very helpful and polite. They were not only careful with my stuff but worked diligently the entire time. They always replied to my emails and calls. It’s rare nowadays finding a company with that type of customer awareness. I recommend them to you if you are looking for a reliable company.
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Customer Name : Anastasia Ramsy
Posted at July 29th, 2017 10::07Subject :Very Affordable!!!!
Comment : Expert Van Lines were really good. They were on time and whatever was suggested to us was done perfectly, and they were more than willing to accommodate if we had any other than what we had actually suggested them before we made the arrangements and everything. I loved the price. Very affordable.
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Customer Name : Scarlett Hake
Posted at July 27th, 2017 12::07Subject :Recommendation !
Comment : First experience I had moving using a company. Expert Van Lines were very professional and helpful. I appreciated the time and respect they took with my things. I do recommend them.
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Customer Name : Hadrian Hall
Posted at July 26th, 2017 06::07Subject :Thank you
Comment : Expert Van Lines gave me a great quote,all inclusive moving company. Very honest and professional. I highly recommend them! This company is straight forward with prices,they're extremely fair. Thank you!
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Customer Name : Fernando Hernandez
Posted at July 26th, 2017 09::07Subject :Happy
Comment : Don't bother Googling any more moving companies - you've found the perfect solution right here! I rarely give reviews online, but just had to commend this company on doing a perfect job!
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Customer Name : Johnnie Deel
Posted at July 25th, 2017 09::07Subject :Great Moving Company!
Comment : If you are looking to move, look no further! Expert Van Lines is the company you must hire. The price was great for my budget. Movers were careful with my things. and everything arrived on time.
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Customer Name : Sadie Cambria
Posted at July 24th, 2017 08::07Subject :Quality Company!
Comment : I was very pleased with Expert Van Lines and the service they provided. Promptness and attention to detail was great. I am recommending this company to anyone looking for quality movers.
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Customer Name : Skyler Allen
Posted at July 22nd, 2017 09::07Subject :Helpful
Comment : Expert Van Lines were very helpful, we had lot of stuff. They did excellent work and packing, with the glassware. They were very kind people and they were very nice. They were very professional. Thank you! I do recommend them.
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Customer Name : Leia Ching
Posted at July 21st, 2017 10::07Subject :Stress Free Move
Comment : Expert Van Lines movers were very professional. They handles my antiques with care. Placed all my items in the truck and secured them very well. After, I saw that I felt better. I recommend this company to take care of all your things with care. Delivery was on time. I was not stressed at all. Thank you again Expert Van Lines.
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Customer Name : Jayant Chaudhuri
Posted at July 15th, 2017 06::07Subject :Do not recommend
Comment : I recently used expert van lines for moving from CT to GA. There were no issues up until my things were picked up. Everything went haywire from there. The sales agent were extremely courteous and pleasant at the time of purchase but were very disrespectful after that. I called them a day before my first delivery attempt to check the status and they put me in hold for almost about two hours and then asked me to call back. After an excruciating three to fours hours, they just gave me the dispatch number. I agree with the review below that the male sales agent is extremely rude. The dispatch person kept delaying everyday I called after the estimated delivery interval had passed. In the end, he stopped picking up my calls. I tried a different phone and he picked. The customer service and dispatch screens people's number before taking a call. With no response for days, I had no choice but to file a complaint with BBB. They responded to the complaint with an act of retaliation. My things arrived in a very poor condition. Instead of stacking things, they lumped everything into a single heap (attached few images). Each and every box was broken. I had bought the heavy duty boxes from Home Depot and even they did not survive. Overall, I found expert van lines to be dishonest and unorganized. They do not care about customer and their sentiments. They are extremely rough with goods. I regret that I decided to use them for my move. My family is extremely disheartened with how they handled our things. Many of these things have been collected over our entire life. There is no claim that can cover for these loss.
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Customer Name : Greyson Douglas
Posted at July 13th, 2017 10::07Subject :Recommendation!
Comment : I am very happy with Expert Van Lines. They were very helpful from beginning to end. My furniture was handle with care. Pick-up was on time and the movers were very professional. I recommend this company to everyone. Thank you again Expert Van Lines.
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Customer Name : Connor Bastin
Posted at July 12th, 2017 08::07Subject :Happy
Comment : The staff at Expert Van Lines was very professional in moving all my belongings to my new house. Nothing was broken and I felt that my items were 100% safe the entire time. Thank you again Expert Van Lines.
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Customer Name : Hazel Cox
Posted at July 12th, 2017 12::07Subject :Excellent Service!
Comment : The moving team was fantastic. Expert Van Lines worked together well and made the entire job go quickly and efficiently. I could not have been happier! Thanks for a job well done!
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Customer Name : Leon Perrin
Posted at July 7th, 2017 10::07Subject :Great Service
Comment : I could not be happier with how my move went. The guys turned up on time and managed to get everything out of my house without an issue and fast too, despite the difficult stairs at my apartment. The rest of the move went without issue as well. Before the process even started, I had gotten a phone call previously from Buck, who had set everything up for me, they did everything they could to make me feel comfortable. If I needed to move again I would use Expert Van Lines.
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Customer Name : Lee Ethetton
Posted at June 25th, 2017 17::06Subject :Worst experience of my Life
Comment : A Russian Ripoff!: Final results: The final costs was more than double the quote, the delivery was much later than was promised and they lost or stole every box that had anything of value in it and offered to pay me $200 in compensation if I would not complain on web or to BBB. If you want to wait up to two months to get your belongings, have anything of value lost and be lied to at every step, then this is the moving company for you! We investigated multiple options for moving and the quote from Expert Van Lines was less than most and the reviews on most web sites were excellent. Was I mislead! They are actually Meridian International Movers and Express Relocation Systems which have TERRIBLE reviews. I dealt with the salesman Jay, who turned out to be the sleaziest, lying bastard I have ever did business with and he is not even an employee of the company, but a contractor in FL. He was always available till I signed the contract and then totally disappeared. I told him what I had and he underestimated the volume by over 50%, clearly underbidding all other bids in order to get the job. One stipulation I had was that the truck picking up the load would deliver it to Texas. He "guaranteed" that it would and that it would be delivering the belongings from Asheville, NC to Houston TX in 3 to 7 days. I was to later find out that he had arranged for my goods to be taken to Atlanta to be put in storage for 3 to 4 WEEKS while they waited for a family there to get ready to move to Texas and then they would combine our things on a single semi truck, take it to Texas and then off load their things and finally bring my belongings to my home. I initial agreement stated delivery in 7 to 15 days but the actual contract that I had to sign on their tiny cell phone using Adobe sign actually said "Standard Service period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery" This means that they have over 6 weeks plus whatever time they chose to store your belongings to deliver your goods to your next location!!!! I had to sign this contract AFTER my goods were loaded and never allowed to see this contract till I started complaining that what Jay told me is not what was happening. Called bait and switch. We had to complete a contract and I was informed they only do electronic contracts which I could not read on the driver’s phone and I was not told what the contract said or allowed the time to read it and I could not possibly read it on a phone and then they demanded payment in cash. The driver used Adobe sign and took my first signature and used it to sign all the boxes for me so that I did not actually sign the contract at all. As they were leaving, they told me they were going to Atlanta to put my things in storage. HUH? They were supposed to be taking it to Houston. I arrived in Houston 3 days later expecting to see the truck as they asked when I wanted it delivered and I said Thursday. When I called, they informed me that that was the first possible day and my things would be delivered in about 5 weeks based on the contract I signed and that they would not give me a copy of the contract. Again, nothing in paper, only electronic and not copied. After fighting with the company and owner for many hours, they agreed to send the goods earlier only after agreeing to pay an additional $1,000 expediency fee, but each promise was broken, communication minimal and I sat in an empty house with minimal clothes, missing medication The salesman, owner and staff in the office are the most disreputable people that exists. If you read their web site and reverse everything they say, you have the truth. They assured me that by paying the extra fee, that the truck would come to Houston with three loads on the truck and I would be the first unloaded. Another lie. Mike the driver was almost impossible to contact and made sure that I was the last to be unloaded at the end of Memorial Day weekend. If you hear these people in the Bellville office talking, then they are lying. They had estimated my home for 1050 cubic feet and when they were done, it was 2,300 cubic feet!!!! How could it be so different? Read other reviews as this is their typical game. Because they had to move my goods multiple times, my wardrobe boxes had all the hanging bars bent so that the clothes were all lying on the bottom, totally wrinkled. Wasted the effort and extra money for them because I used big boxes. Many boxes were crushed and busted. When I finally unpacked, I determined that every box that had anything of significant value was missing because I had written on the outside what was inside! All my woodworking tools, worth $thousands, gone! Computer stuff, gone! Kitchen tools, gone! Their answer, I should have insured it, tough! The moving crew told me they are all from Moscow area, including the semi driver. They even tried to give me a dresser that was not mine while not delivering many boxes that were mine. When I tried to make an inventory on delivery, they made sure I could not do it. These are clearly the most unethical people I have ever dealt with in my life. If you trust this company to move your possessions, you are a total fool!
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