Description
Reviews
US Relocation Systems has emerged as a beacon of efficiency and expertise, offering comprehensive moving services designed to meet the diverse needs of individuals and businesses. With a commitment to excellence, customer satisfaction, and a personalized touch, US Relocation Systems stands out as a reliable partner for a seamless and stress-free moving experience.US Relocation Systems prides itself on efficiency in every aspect of its operations. The company understands the value of time and the importance of a streamlined moving process. From the initial planning stages to the final delivery, US Relocation Systems leverages its expertise to ensure that each move is executed with precision and efficiency. Their commitment to efficiency is reflected in their organized processes, effective communication, and a customer-centric approach.
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Customer Name : Ricky S. Wilhelm
Posted at January 21st, 2016 11::01Subject :11
Comment : There's no damage to my stuff except a couple screws were loosened a little bit or lost but that's understandable due to moving and travelling. Overall, the men did a great job. From 1 to 10 I gave them 11. I definitely hire your moving company again in the future. Great job.
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Customer Name : BettyRhames
Posted at January 21st, 2016 11::01Subject :they were great!
Comment : The guys went above and beyond the call of duty. When we couldn't get the shuffleboard table around a corner, they came up with the idea to take it through the window and it worked! We were so pleased. They also put the table together for us which I wasn't expecting. They were great! Thank you.
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Customer Name : Veronica N. Lemmons
Posted at January 21st, 2016 11::01Subject :very polite
Comment : Both my movers were very polite. They did whatever I asked concerning where I wanted my items put, They struggled to get a large cabinet in my basement and we were not sure that it would fit but They finagled it perfectly. Thank you for such great team members. My experience with you guys was a and I will always call you first because I was so completely satisfied with your work. Thank you for running your business well and employing nice, courteous and handsome employees!!
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Customer Name : Angie
Posted at January 21st, 2016 16::01Subject :DO NOT USE THIS COMPANY!!!
Comment : IF I COULD PUT NO STARS I WOULD! DO NOT USE THIS COMPANY!!! Sales rep Leo, quoted $3200 job ended up $7200, destroyed many items in my move, customer service refused to let me speak with supervisor, movers rude Spoke with Leo at US Relocation Systems. He quoted me the job would be $3200. Movers came to my apartment in TN on 11/10/2015- I took the day off as they were to be there between 10-2pm. They didn't show until 630pm and ended up staying until 1am! They were very slow, hardly spoke English, when I asked them not to pack my rug into boxes they refused and continued to do so. Two of the movers didn't speak English at all. After everything was loaded up at 1am, the driver told me my move was $7200!!! They had charged me for boxes and labor and tape for things I specifically asked them not to do! I, being a single mother, said there is no way I can pay that. He said they could unload the truck but that would still cost me labor and I would be out thousands of dollars and I would have to pay by cash. I tried to call customer service but they were closed. Over the course of the next two weeks I called repeatedly and was continually told my case was being worked and they would not "bother their supervisor" as she was working on it. I still to this day have not received a call back. Being that I couldn't change my shipment date as I was leaving, I continued with the move and had to get a loan. Was told my items would be at my new location in Puyallup, Wa in a week... 23 days later and lots of calls, complaints, and 4 times of them telling me it was comming in three more days... The day before they arrived they told me if I did not take off of work and be avail on their schedule it was going to cost me more. Upon arrival, they refused to set my beds back up as was on our contract, after 45mins of arguing they finally did put my beds together halfway. They left many boxes outside my home. When going through my boxes many items were broken and lots damaged with mold inside the boxes. I have complained and was told I must file a claim with the $0.60 per pound insurance that is on the contract. I feel they deliberately made my shipment take longer to get to me since I had complaints from the get go. One time I was able to get a hold of a driver and my stuff was in Maryland which is the opposite direction from TN to WA. One of the items in my shipment was a platform bed. When they took it on the original truck it was the platform intact and they just took the legs off. Upon arrival the platform was literally cut in half.. screw cut and stuck inside the wood! the platform top carpet was ripped off and screws and nails were sticking out all over. The delivery driver actually got cut on one of these nails! I have never had a move where me or my items were mistreated to this extent. My two children and I were forced to sleep on the floor for weeks as they kept telling me my stuff would be there in three days. WORST COMPANY EVER!
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Customer Name : Eugene V. Thorsen
Posted at January 19th, 2016 13::01Subject :Thrilled
Comment : my moving crew was four guys (as I was hoping to make the move quick and efficient and had a small time frame to work in). They showed up on time, and completed the move just under the lower end of the estimate! I was thrilled!! they were extremely helpful and took the time to ensure everything was wrapped and handled with care. I would definitely use them again.
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Customer Name : Edna L. Wilkerson
Posted at January 19th, 2016 13::01Subject :cat friendly
Comment : They were quick, efficient, professional, and friendly. They also handled my cat sneaking into their truck very well and I'm glad they kept all my furniture and my cat safe! You've got some great employees from the guys on the truck to the girls at the office I spoke to on the phone.
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Customer Name : Rocky S. Geter
Posted at January 18th, 2016 09::01Subject :Thank you!
Comment : Had such a wonderful experience with them that I have been telling all my friends and family. From beginning to the end of my move, I was treated with respect and friendliness. This was an extremely stressful move for me. Everything was done perfectly - organized and well taken care of. I needed everything just moved to my new garage and the two gentlemen stacked everything safely and securely. Even with all my things, I am now still able to park on the other half of my garage - which is wonderful in the winter. Also, the wonderful woman on the phone worked me in on short notice - saved me from a terrible deadline to get out of my house. The two gentlemen that did the moving were the BEST. Thank you!!
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Customer Name : Helen F. Friedman
Posted at January 18th, 2016 09::01Subject :worked well togather
Comment : From the beginning the office staff was prompt and professional in returning call and explaining estimated cost. They were steady, non-stop, and non-hurried with my belongings which gave me trust in their handling my furnishings. They did a great job, in good time, removing items from a lg storage rm and only packing certain items and returning the rest back to storage in an organized way. Their personalities worked well together. Thanks so much.
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Customer Name : Edward F. Brooks
Posted at January 15th, 2016 08::01Subject :bearable
Comment : All the guys that helped with my move were excellent. They were courteous, professional, cheerful and a pleasure to work with. They kept me informed about how my move was going the entire time. I have and will continue to recommend your company. I hate moving so thanks to all for making it bearable!
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Customer Name : Marvin M. Harris
Posted at January 14th, 2016 16::01Subject :very well done
Comment : These were a most polite group of men who hustled most of the time but slowed down when the situation required it. For example, going through doorways to be careful of not scratching the wood. It was a long day even with the two trucks but it got done. Thanks so much for a job very well done.
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Customer Name : JodiJones
Posted at January 14th, 2016 16::01Subject :back on track
Comment : It was a challenging day for a move. It was heavy rain. The movers were delayed at their job before ours and were late getting to us. However, luckily they sent along an extra man and did not charge us for him. This allowed us to get back on track and finish within a good time frame. The men did an awesome job for us.
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Customer Name : Ray V. Longoria
Posted at January 14th, 2016 17::01Subject :I even tipped them
Comment : My movers were excellent and I tipped them. In the future, I think that customers should be given the option to be able to add the mover's tip to the bill. I say this because I only had a check to give them for a tip and I didn't have cash on me. Checks are antiquated in my opinion. Overall, I was pleased with the service from planning to implementation.
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Customer Name : JonGarneau
Posted at January 13th, 2016 10::01Subject :great work
Comment : My drivers for my move were outstanding and very courteous. From the very beginning they simply told me to sit back and relax because they would make sure the move was successful. They worked extremely hard and went above and beyond with making sure my items were delivered with no mishaps and that I was setup in my new home. Kudos to hiring 2 gentleman who take a great deal of pride in their work.
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Customer Name : Pearlie R. Swihart
Posted at January 13th, 2016 11::01Subject :happy with them
Comment : We'd had a less than satisfactory experience with our move last year. We decided to give the company one more try, and explained how dissatisfied we were last year. This move was much better- timely, professional, and very friendly workers. We tipped, we were so happy this time around.
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Customer Name : Fred V. Ryder
Posted at January 12th, 2016 11::01Subject :great
Comment : Packed by an amazing team of friendly, organized, and strong girls. They packed my one bed one bath (including 5 full bookcases, heavy stuff) in just two hours. The next day the move took about four hours total, again friendly team, very professional, all my stuff made it safely and quickly. It took almost all the stress out of moving.
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Customer Name : Jordan W. Huber
Posted at January 12th, 2016 11::01Subject :prompt
Comment : Overall though, especially based on moving horror stories from some of my co-workers/friends I would recommend this company to others. As mentioned they delivered all of my goods without losing anything, and everything was in good shape. They were prompt once they did arrive at my new building and moved everything in and assembled it as promised. It was a bit more than expected but it was due to having a couple extra items that were not in the original estimate, and a longer than expected walk at my new building based on a small driveway that could not accommodate their 18 wheeler.
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Customer Name : EnriqueMcVay
Posted at January 12th, 2016 12::01Subject :easy as shepherds pie
Comment : This was so hassle free. I was amazed at how professional the movers were and how quickly they got the job done. They kept assuring me that all would go well and to my amazement it went so seamless. My sister
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Customer Name : Virginia M. Gray
Posted at January 11th, 2016 11::01Subject :just so fabulous
Comment : My movers showed up on time. They worked quickly and safely moving my belongings out of a storage unit and into my new house. They were careful and thoughtful as they loaded and unloaded the truck. They kindly put my bed together and gave me input on how to arrange my couches! The movers that moved my items into the storage unit chipped some of my furniture and these guys were kind enough to offer to glue the chips on for me! Honest, careful and efficient- what more do you want in a moving company?
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Customer Name : Steven C. Kozlowski
Posted at January 10th, 2016 12::01Subject :efficiently
Comment : I contacted them after a referral from a family member. They quoted me the best price out of all the companies I researched. They were prompt and packed everything up quickly but efficiently. I ended up paying a lot less because they took less time than the original quote! They even took a couple extra pieces that I was planning to transport on my own. I would definitely recommend them.
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Customer Name : Pamela M. Castellano
Posted at January 10th, 2016 12::01Subject :in one piece
Comment : Best move experience I've ever had. They showed up on time, did two deliveries and moved me in under four hours. Came in on estimate. It was fantastic! Quick, efficient, and affordable!! Three guys came and wrapped everything quickly. All of my stuff came over in one piece. They were friendly and really easy to work with.
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