Subject :ZERO communication during move

Comment : Look elsewhere, do yourself a favor. They moved my 86 year old father from one assisted living facility in Andover MA to another facility near Charleston, South Carolina. Sales guy was very thorough and friendly, but that's where their service ENDS! They assigned us a move coordinator, so you think that you are in good hands. A JOKE, and a bad one. This guy never returns calls. So he called me when they were packing up in Andover, MA (they were on time and good packers) and asked if the containers were there. I told him no, and he said he will look into why not and get back to me. He does not call back that day. I call him the next day and he apologizes for not getting back to me, and then tells me that the truck had broken down and they were loading the containers in the yard right now. He said he would check on it and call me back right away. He did not call me back at all. My dads furniture was to be delivered to South Carolina on Wednesday 8/20/14, 6 days after packing. Seemed OK, but was hoping for sooner. The move coordinator is supposed to call the day before scheduled delivery to provide a two hour delivery window. Did not hear from him, so called him late Tuesday 8/19/14 and he informed us that there was a delay and hopefully it would be their Friday, but most likely Monday. Furious to say the least as there are so many more details that it will take an hour to write. We had to call him? So, Thursday 8/21/14 at 4:30 PM we get a call that the furniture will be delivered Friday 8/22/14 morning between 8:30 and 10:30. 10:30 comes and nothing, so we call the move coordinator and he tells us its on its way. SURE? Around 11:30 he calls to ask us how it's going and we inform him that no one has showed up. He said he will get right back to us. SURE? Meanwhile we are stressing, called him a few times and into voice mail we go. Finally, about 2:00, they show up. Their company slogan is relax and get moving, and every email you receive from them tells y

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