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Trusted Service Since 1990 Gold Country Moving & Storage prides itself on having an excellent reputation in the Gold Country since 1990. As our reputation has grown over the last 20+ years, over 75% of our business comes from repeat customers and personal referrals. As a prime agent for Arpin Van Lines, we are pleased to be affiliated with one of the largest and well renowned van lines in the nation. Arpin Van Lines has been in business for over 100 years, is an industry leader in safety, service quality, and environmentally friendly moving initiatives, and is the Official Mover of the LPGA. Plus, year after year, Arpin consistently receives the highest CSI ranking awarded by the Government Service Administration for its superior performance.
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Customer Name : Josh W.
Posted at February 4th, 2023 05::02Subject :Unacceptable
Comment : Bottom line, this mover is not interested in any repeat business based on their practices. My mother was recommended this mover by her contractor, the original estimate was to be a "total" estimate to pack-move out-warehouse her items offsite for a term-move her items back in. She then pre-packed/moved offsite a significant amount of items prior to her move day to reduce her overall costs but upon end of just the packing day (before actual move day) the movers were demanding payment for their first step (requirement not conveyed in their estimate) and it was already 141% of original estimate. Calls were made to the owner in San Jose (this firm goes by Silicon Valley Moving & Storage as well and is administered by that office) regarding the grossly underestimated job but return calls (or emails) were returned only once calculated to annoy and hold to their costs opinion and take no side with their clients concerns.
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