Subject :DAMAGE EXTENSIVE - BUYER BEWARE!!!!

Comment : We used them for an out-of-state move from Columbia, MO to the East Coast. Here are the many problems we had: 1. My employer wanted to pay with a purchase order. Although Allen, the owner, agreed to it, he constantly complained to me about this. I would think the minor inconvenience of additional paperwork would be offset by an interest in good customer service. 2. I had to constantly ask them when our items would be delivered. They failed to notify me. 3. The driver arrived at our new house the afternoon before the scheduled delivery. He ended up parking the truck on our street, which did not make our new neighbors very happy. It would have been nice had they actually discussed this with us. 4. When the driver arrived to unload, he only had two other people with him. (This is compared to the 4 people they had to load our items.) It also appeared the driver was hung over because he reeked of alcohol. This meant that he disappeared for long periods of time leaving only the two other people. Needless to say, it took a long time for them to unload what was a 4000 s.q. house. 5. After we finally unpacked all of our boxes, we realized several items were missing, including an irreplaceable picture. We filed a complaint with North American; but, they denied it because we signed off on all the boxes. This is true, and we should have been more careful. However, at that point, we just wanted them to unload our items because they had moved so slowly.

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