Description
Reviews
Morse Moving & Storage Co Inc has been driven by a core mission: to redefine the art of moving by seamlessly blending efficiency with care. The company's origins are rooted in the aspiration to offer more than just transportation; it aims to orchestrate a holistic moving process that alleviates the burdens of relocation and nurtures a positive transition. Morse Moving & Storage Co Inc apart is its holistic approach to moving. It views the entire process as a delicate orchestration of tasks, from initial consultation to final delivery. The company's meticulously designed protocols ensure the safety and security of clients' possessions during every stage of the journey, reflecting their commitment to excellence in execution. The company's team is composed of skilled professionals who embody the values of Morse Moving & Storage Co Inc. Trained to handle items of varying sizes and fragilities, the team's expertise is evident in their meticulous packing, careful loading, and precise unloading. This attention to detail not only safeguards clients' belongings but also instills confidence that their cherished possessions are in capable hands. Morse Moving & Storage Co Inc's legacy is its unwavering dedication to customer satisfaction. The company acknowledges that every move is unique.
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| Payment Options | N/A |
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| Established Year | N/A |
| Insurance | |
| Agent | Bekins |
| Hours of Operation | N/A |
| Insurance Required? |
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Customer Name : Nick Malenda
Posted at May 20th, 2020 18::05Subject :Choose Any Other Moving Company
Comment : I went with the cheapest of three quotes and I regret it. John Green did a nice job of remotely estimating my move (due to COVID, we had a video chat) which was on the smaller side of a typical amount of goods to be moved from Ohio to Virginia. The total came out to just over $3,500 and I thought that was a very reasonable price and about 15% cheaper than the next highest bid. Due to the smaller load, it had to be packed onto one truck, transported on that truck to a warehouse in Michigan, then stored until it could be loaded onto a different truck that was making multiple stops heading east. I understand that is how they make small moves economical and I accepted that the delivery window would be 3 weeks long. After the movers packed my goods the scheduler, Tracey Pritchett contacted me and I agreed to a delivery on 5/16/2020 between 10:30 AM and 11:30 AM. I called on Friday 5/15/2020 at 2:30 PM to confirm the delivery and was told that "I am your next call, let me doublecheck and call you back". I called back at 5:25 PM to again confirm with Tracey and she confirmed that the delivery would arrive the following day. The next morning at 9:30 AM my phone rings. It's Tracey. She has called to inform me that not only will my goods not be delivered today, but they haven't even been loaded on the truck in Michigan. She doesn't know why the driver couldn't make the delivery because he never returned any of her messages, she "assumed everything was good to go". I later get a call on Monday 5/18/2020 and Tracey informs me that my goods will be delivered on Friday 5/22/2020. I inform her that I am already scheduled out of town for work Friday through Saturday and I cannot be there to accept delivery and there is no one else in the household; I asked for delivery on Thursday. Impossible, she states. Her supervisory Bethany Gutowski calls me back later to verify that I cannot be there to accept delivery on Friday. I confirm emphatically, I will be working out of town. Today, 5/20/2020 I receive an email with an invoice for an additional $1,041 for storage from Friday through next Tuesday and they will be able to deliver my goods on Wednesday. They won't even tell me what time the delivery will be until the day before. I do have a new job that doesn't allow me to just phone it in. I guess that doesn't matter to them. TLDR: I paid for a service to pack and move household good for me. They did a great job packing them. The transportation of them from Point A to Point B resulted in them standing me up on a CONFIRMED delivery with less than 1 hour notice, then informing me that if I couldn't be at my new residence to accept delivery on the date that they TOLD me I HAD to be there, it results in an additional charge of $1,041 to 'store my goods' for an additional 6 days. I DO NOT RECOMMEND MORSE MOVING AND STORAGE. In fact, I highly recommend that you take the next highest bid, which for me was "Two Men and a Truck" for my particular move. I have been on hold with them for enough time to have heard over and over on their on-hold voice messaging that 'mistakes are costly', doing moves the first time is important to them', and 'customer satisfaction is their number one priority'. Not true. I wish I would have checked reviews on them before making a decision! *If you can't accept delivery on the day they direct, you are SOL and will be charged whatever they feel like. orage/
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Customer Name : Joe H
Posted at March 8th, 2022 10::03Subject :great customer service
Comment : I recently hired this company for a move, and I could not be happier. They were professional, prompt, and friendly. The pricing was very good as well. Their team is well trained and they were very careful with all our items. Highly recommended. The next time I have to move, I will use this company again.
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Customer Name : Ted Mosby
Posted at January 11th, 2015 23::01Subject :Hats off to you guys!!
Comment : I never had any trouble with these guys. Morse movers are great! They were very good in communication. They spoke very clearly and answered all my questions. They were very professional in their manners too! I had to relocate and I wasn’t sure whom to pick. My neighbor suggested these guys. She told she had used them a few months ago and she had no problem with them. I’m glad I picked them too. The price was very reasonable too. They were very good in moving some furniture and heavy stuff. They helped me decide where to put the stuff. I would surely recommend them. They seemed very experienced.
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