The company has earned a reputation as a trusted partner for individuals and businesses navigating the challenges of moving. Jack & Jeff Transfer was born from the vision of two enterprising individuals, Jack and Jeff, who recognized the need for a moving company that would prioritize client satisfaction above all else. Their shared history of understanding the emotional and logistical complexities of moving laid the foundation for a venture that would redefine the moving experience. Jack & Jeff Transfer's history is a deep commitment to their clients. The company understands that each move is a unique journey, and their approach revolves around customizing solutions to meet the specific needs of every individual or family. This client-centric approach has garnered the company a history of positive testimonials, as clients appreciate the attention to detail and personalized care that Jack & Jeff Transfer consistently delivers. The facility is equipped with cutting-edge technology that streamlines every stage of the moving process. From meticulous planning and secure packing to real-time tracking of shipments, the setup reflects the company's history of embracing innovation to enhance their services. Jack & Jeff Transfer's history is their team of dedicated professionals. The company prides itself on recruiting experienced individuals who share the values of reliability and exceptional service.
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| Agent | Bekins |
| Hours of Operation | N/A |
| Insurance Required? |
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Customer Name : Michele C.
Posted at December 7th, 2021 05::12Subject :great experience
Comment : We used their service for unloading our 24-foot moving truck into our new house. The two guys were on-time, courteous, respectful of us, our things and our new home. Most importantly, they were extremely knowledgeable about the best ways to move big pieces of furniture. No damage to our furniture from them. I will definitely use them again, and highly recommend their company. The pricing was competitive also, and they were fast! The minimum time is two hours, and they finished with time to spare, so we had them move boxes into their respective rooms to take up some more of the two hour minimum.
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Customer Name : Thomas Griffin
Posted at August 1st, 2020 22::08Subject :Property lost; no accountability
Comment : My wife and I employed Jeff and Jack Transfer (“JJT”) of Visalia, CA to move our household goods from our Exeter, CA home and to enter them into storage, anticipating a duration (for an overseas assignment) of several years. After our return to the United States we relocated to Arizona in April, 2020. During the nearly 5 years when our material was in storage, we paid JJT in full, regularly, by direct payment. Not all our belongings were properly received in Arizona, however. Three landscaping tools of significant value were stolen while are things were in the custody of JJT. Two of these are clearly shown (by JJT’s own documentation) to be missing, even at the point of entry into their warehouse in 2015! The third piece – which was essentially the base component for all three – was actually replaced by an inferior, non-operative tool; clearly, this was a deliberate attempt to hide the fact that the tool was stolen. Nevertheless, in addition to JJT’s documentation, I have fortunately retained clear documentation of all three tools and their original purchase. I calmly called JJT to explain the situation. They were initially sympathetic – and promptly provided me with a claim form template. I provided JJT with all the requested details, including the discrepancy in the documentation, the evidence of what was previously owned by me, and the picture of what we instead received. (In addition, it was clear from JJT’s warehouse documentation itself that the other two tool items were completely missing.) Based on fair market value of replacing these tools, I fully and properly documented the loss claim and requested reimbursement from JJT in the amount of $367 - submitted electronically to JJT on May 29, 2020. All requested backup information was also submitted at the same time. JJT confirmed receipt in full of these materials a few days later, and that everything needed had been properly included and submitted. She stated that everything was in order and would be properly processed expeditiously. Four weeks then passed without receiving or hearing anything; I again wrote to JJT. I was assured that full reimbursement had been sent out much earlier, and that “there must be a problem with the mail”. (We live in greater Phoenix and have had absolutely no problem with the US Mail otherwise.) The JJT representative further indicated that she would personally “…issue the new one [check] tomorrow” on July 2, 2020. I am quoting directly from the archive of emails that I have fully retained. Obviously, these three assurances were misleading and insincere. Now a full 100 days after the incomplete shipment arrived, and two months after the claim was fully submitted and acknowledged, and after three email assurances by JJT’s representative, nothing has been received. I wrote to JJT once more (fourth time) to plead for fair handling on July 14, 2020 – two weeks after the statement that a check was being sent out the next day – but this time my request was simply ignored. Clearly, JJT is not only deceptive in its practices, but also insincere and misleading in their business communications. Although it shouldn’t matter, the other frustrating component is the very small size of our legitimate claim relative to what we have paid JJT over the years – well over $10,000, always in full and on time. We paid for the moves immediately and in full, treating the movers on both ends generously as well. They could not have asked for a better customer. Nevertheless, they refuse to take responsibility for the theft of our tools in their custody, and in essence have bilked us out of $367. On top of their dishonesty, this is simply bad business. It is immensely frustrating to be treated in this way. I sincerely hope to help other consumers avoid this same experience. I respectfully recommend that you exercise their choices wisely – including simply avoiding Jeff and Jack Transfer of Visalia altogether.
Review :
Customer Name : Thomas Griffin
Posted at July 28th, 2020 02::07Subject :Property lost; no accountability
Comment : My wife and I employed Jeff and Jack Transfer (“JJT”) of Visalia, CA to move our household goods from our Exeter, CA home and to enter them into storage, anticipating a duration (for an overseas assignment) of several years. After our return to the United States we relocated to Arizona in April, 2020. During the nearly 5 years when our material was in storage, we paid JJT in full, regularly, by direct payment. Not all our belongings were properly received in Arizona, however. Three landscaping tools of significant value were stolen while are things were in the custody of JJT. Two of these are clearly shown (by JJT’s own documentation) to be missing, even at the point of entry into their warehouse in 2015! The third piece – which was essentially the base component for all three – was actually replaced by an inferior, non-operative tool; clearly, this was a deliberate attempt to hide the fact that the tool was stolen. Nevertheless, in addition to JJT’s documentation, I have fortunately retained clear documentation of all three tools and their original purchase. I calmly called JJT to explain the situation. They were initially sympathetic – and promptly provided me with a claim form template. I provided JJT with all the requested details, including the discrepancy in the documentation, the evidence of what was previously owned by me, and the picture of what we instead received. (In addition, it was clear from JJT’s warehouse documentation itself that the other two tool items were completely missing.) Based on fair market value of replacing these tools, I fully and properly documented the loss claim and requested reimbursement from JJT in the amount of $367 - submitted electronically to JJT on May 29, 2020. All requested backup information was also submitted at the same time. JJT confirmed receipt in full of these materials a few days later, and that everything needed had been properly included and submitted. She stated that everything was in order and would be properly processed expeditiously. Four weeks then passed without receiving or hearing anything; I again wrote to JJT. I was assured that full reimbursement had been sent out much earlier, and that “there must be a problem with the mail”. (We live in greater Phoenix and have had absolutely no problem with the US Mail otherwise.) The JJT representative further indicated that she would personally “…issue the new one [check] tomorrow” on July 2, 2020. I am quoting directly from the archive of emails that I have fully retained. Obviously, these three assurances were misleading and insincere. Now a full 100 days after the incomplete shipment arrived, and two months after the claim was fully submitted and acknowledged, and after three email assurances by JJT’s representative, nothing has been received. I wrote to JJT once more (fourth time) to plead for fair handling on July 14, 2020 – two weeks after the statement that a check was being sent out the next day – but this time my request was simply ignored. Clearly, JJT is not only deceptive in its practices, but also insincere and misleading in their business communications. Although it shouldn’t matter, the other frustrating component is the very small size of our legitimate claim relative to what we have paid JJT over the years – well over $10,000, always in full and on time. We paid for the moves immediately and in full, treating the movers on both ends generously as well. They could not have asked for a better customer. Nevertheless, they refuse to take responsibility for the theft of our tools in their custody, and in essence have bilked us out of $367. On top of their dishonesty, this is simply bad business. It is immensely frustrating to be treated in this way. I sincerely hope to help other consumers avoid this same experience. I respectfully recommend that you exercise their choices wisely – including simply avoiding Jeff and Jack Transfer of Visalia altogether.
Review :
Customer Name : Mark S
Posted at March 7th, 2022 10::03Subject :do not trust
Comment : We have used Jack and Jeff Moving twice in the last 20 years, locally in California. Since we had a positive experience, we thought we would call them again and they were recommended to move a piano. We made an appointment for 4-24-18. They did not show. We called and was told the appointment was 4-25-18. We had spoken to them 3 times before 4-25-18. We are moving a small amount of furniture and a piano 300 miles from our Visalia to the state of Nevada. We were finally told on 4-25-18 15 minutes before the appointment on 4-25-18, we cannot move you because it is not over 800 out of state. The problem is the appointment was made at least 2 weeks ago and with 3 phone calls never mentioning this. We wasted over two weeks and we could have call someone else. Moving is a time sensitive thing and this makes our situation difficult. Do not call them. They could leave you in a bad situation.
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Customer Name : Scott L
Posted at February 16th, 2022 06::02Subject :good service
Comment : They were awesome I was out of town on business and the wife was home taking care of our kids. Jack and Jeff did everything for me. I felt guilty for not being there, but at the end of the day they handled everything. When I got home it was to a new house. Thanks very much for the work you guys do
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