Subject :A bad experience from reservation to drop off.

Comment : I was recently offered a job in Michigan with a quick start date and needed to move from East Tennessee to Michigan. I contacted Graebel, provided some basic information including my move date, and set up a date for a consultant to come provide an estimate. Because a friend had recommended Graebel, I fully intended to hire them. I took off work to meet with the consultant. The consultant was no-show, so I tried calling the Graebel office. They were very dismissive, rude, and basically acted like it was very normal for their consultants to blow off appointments and suggested I keep trying to reach him. The consultant eventually picked up and said he did not check his calendar then hung up. I tried calling back to reschedule, but he was unresponsive. He later sent a brief email saying that Graebel could not accommodate my move dates--which I had previously provided. Because Graebel set my appointment with their consultant out several day and then, without prior warning and after their consultant decided not to come to our appointment, said that they could not accommodate my move date, I was stuck without a mover very close to my move date. Graebels lack of professionalism and poor customer service made my move experience negative even though I did not end up using them for the actual move. If this is reflective of their normal practices, I would recommend going with another company to avoid getting yourself in a pickle last minute like I did.

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